Refund policy
HELLOMART STORE – Return & Refund Policy
At HELLOMART STORE, customer satisfaction is important to us. Please review our return and refund guidelines carefully.
Important Return Requirements
A parcel opening video is mandatory for claims regarding:
- Wrong products
- Damaged products
- Missing items
Complaints without an unedited parcel opening video may not be eligible for refunds or replacements.
Return Eligibility
You may request a return if:
- You received the wrong product.
- The product received is defective or damaged.
Return Period
Customers must notify us within 3 days of receiving the item to initiate a return request.
Return Process
- Contact our support team via email or WhatsApp.
- Wait for return authorization and return instructions.
- Pack the items securely in their original condition.
- Ship the product using a traceable courier service.
- Once received and inspected, we will process your request.
Note: Returns sent without prior approval will not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs.
- Original delivery charges are non-refundable.
Exchanges
To exchange an item:
- Initiate a return request for the original product.
- Once approved, place a new order for the desired item.
Refund Process
- Refund requests are reviewed within 2 working days after receiving the returned product.
- Approved refunds will be issued to the original payment method.
- Banks or payment providers may require additional time to process and post the refund.
Contact Us
For returns, exchanges, or refund-related inquiries:
📞 WhatsApp: 03136061516
📧 Email: Hellomart.pkstore@gmail.com
Our support team is here to assist you and ensure a smooth resolution process.