Shipping policy

HELLOMART STORE – Shipping Policy

Thank you for shopping with HELLOMART STORE. We strive to provide reliable and timely delivery services.

Order Processing

  • Orders are usually processed within 24 hours after confirmation.
  • Orders placed on Sundays or Pakistan National Holidays will be processed on the next working day.

Shipping Timeframes

Estimated delivery time: 3–7 working days

Delivery times may vary depending on:

  • Customer location
  • Product availability
  • Peak shopping periods or unforeseen courier delays

Order Confirmation

For security and accuracy, our customer service team may contact customers through:

  • Call
  • SMS
  • WhatsApp

This helps verify order details and ensures a smooth shopping experience.

Change of Delivery Address

Customers may request changes to the delivery address before the order has been dispatched.

Order Cancellations

Once an order has been processed or dispatched, cancellations cannot be accommodated.

If you wish to return an item after delivery, please refer to our Return & Refund Policy.

Delayed Deliveries

If your order exceeds the estimated delivery timeframe, please contact our support team so we can investigate the matter.

National Holidays & Warehouse Operations

Our warehouse operates Monday to Saturday during regular business hours. It remains closed on national holidays.

Damaged Parcels During Transit

If your parcel appears damaged upon delivery:

  • Refuse acceptance from the courier if possible.
  • Contact our customer support team immediately.
  • If damage is discovered after receiving the parcel, contact us promptly with supporting evidence.

Out of Stock Items

If an item becomes unavailable:

  • We may hold your order until stock is replenished.
  • Available items will be reserved for you while awaiting restocking.

Shipping Partners

We work with trusted courier services including:

  • Call Courier
  • POSTEX
  • Trax
  • TCS
  • Leopards Courier

Lost or Misplaced Packages

If a parcel is confirmed lost by the courier company, we will initiate either:

  • A replacement shipment, or
  • A full refund.

Contact Us

For shipping-related inquiries:

📞 WhatsApp: 03136061516
📧 Email: Hellomart.pkstore@gmail.com

We appreciate your trust in HELLOMART STORE and are committed to providing dependable shipping services.